|
|
|
 |
| |
Customer service is the provision of service to customers before, during and after a purchase. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation.
Customer service is normally an integral part of a company's customer value proposition. Customers have memories. They will remember you, whether you remember them or not. Further, customer trust can be destroyed at once by a major service problem, or it can be undermined one day at a time, with a thousand small demonstrations of incompetence.
The following fundamental pieces of RIBO's customer service strategy help achieve its goal of meeting or exceeding customer expectations:
Efficient Planning
Begin with clear, documented expectations and provide an overview of all objectives and reference controlled engineering sources where necessary. In addition to planning that extends to the post-production life of the automotive components, RIBO ensures global consistency in process and specifications.
Management of Technology Life Cycle
Provide support to our manufacturer through all stages of technology life, from concept to production to the end of service commitment.
Gathering Warranty Data
By collecting and reporting upon warranty performance metrics, RIBO uses this information to develop global standards and feed into requirements for manufacturing and quality. This process helps ensure compliance to our manufacturer specifications.
Supporting Service and Aftermarket
With Customer Relationship Management (CRM) solutions, electronic transaction processing and a single point of contact, RIBO maintains the post-production needs of its customers' through service and aftermarket channels.
Tailored Solutions
Every company is structured differently and particular automotive components programs often have different needs for technology life cycle, formats and packaging requirements. RIBO understands and targets the needs of each of her customers, providing tailored systems solutions for them.
Eight Rules For Good Customer Service
1) Answer the phone.
2) Don't make promises unless we WILL keep them.
3) Listen to our customers.
4) Deal with complaints.
5) Be helpful - even if there's no immediate profit in it.
6) Train our staff to be ALWAYS helpful, courteous, and knowledgeable.
7) Take the extra step.
8) Throw in something extra.
If we apply these eight simple rules consistently, our business will become known for its good customer service. And the best part? The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
» More Information | | |
|
|
| |
 |
| RB-IC8002 |
| |
 |
| RB-STAR502 |
| |
 |
| RB-STAR402 |
| |
 |
| RB-IC8001 |
|
Customer Service